Payments and Billing
Regular Monthly Billing
The current monthly billing is due on the 20th of each month. If the 20th falls on Saturday or Sunday, customers are still able to pay the net amount of the bill on Monday. In the case of Monday being a holiday, the net amount will still be accepted on Tuesday. Payments that are mailed must be postmarked by the 20th or they are considered late.
Delinquent Bills
All past due amounts must be paid by the 2nd Tuesday of the following month or service is subject to disconnect. As a courtesy to our customers, we mail past due notices on the 25th of each month. If the water service is disconnected, the entire balance due on the account must be paid plus a trip charge and reconnect fee before water service will be restored.
Any services disconnected must be paid by 3 p.m. for service to be reconnected the same day.
Payments
The District accepts a variety of payments. Click on these windows to see details of the payment methods we support.
Cash, Check or Money Order
The Water District accepts cash, check or money order for bill payment. Payments may be mailed or paid at the office through the drive-through window or at the counter. We also have an after-hours drop box for receiving payments after hours. It is not recommended that cash be placed in the drop box.
If paying a past due amount by mail, it is recommended that it is mailed with enough lead time to ensure it is received in the office by the second Tuesday of the following month.
Automatic Withdrawal
The District is now offering the option of bill payment by automatic withdrawal from your checking or savings account. Customers using this payment method will still receive their monthly bill in the mail at the first of the month with the word "DRAFTED" where the amount due should be. The amount to be drafted will be shown on the gray line in the middle of the bill. There is no charge for this service.
The draft is processed once a month on the 10th, and the payment is sent to the customer’s bank account the following day on the 11th; if the 10th is on Friday, customer’s bank accounts will see the payment on the next business day (Monday). If the 10th falls on a Saturday or Sunday, the payment is processed on Monday and the customer’s bank account will be debited on Tuesday, unless Monday is a holiday.
Authorization forms are available at the office for paying accounts in this manner. All signers on the bank account must sign the form and a voided check is required along with the authorization form for verification purposes.
Advance Payments
Many customers prefer to carry a credit balance. Paying ahead gives you the option of not needing to write a check each month, mailing the bill, obtaining a money order or even just ensuring you remember to pay the bill. There are no forms to sign, and you decide the amount you want to pay ahead and have applied as credit to your account. While an account carries a credit balance, the regular statement is mailed out and states “DO NOT PAY”; it still shows the amount of water usage, current amount billed and any remaining credit balance on the account.
Debit & Credit Card Payments
The District has a contract with Collector Solutions, Inc. (CSI) to process debit and credit card payments. CSI carries the contract with the State of Missouri to process all debit and credit card transactions/payments.
You may now pay your bill at the office with your Discover, American Express, MasterCard or Visa card or you may pay from any computer using the following link:
You will be charged a convenience fee for this transaction.
The processing fee for using a card is 2% plus 25¢ on all transactions.
The processing fees are paid directly to the card processor company. The Water District does not receive any of these fees. By accessing this payment system, the user will be leaving the Water District's website and will be directed to the website of the card processor, which is secure and confidential.
This site is not directly connected to our billing software, so you will need to ensure you have your PWSD3 account number, the name on the account and the dollar amount being paid. This information is available on your monthly bill. At the time payment is submitted, you have the option to either print a copy of the receipt or have a receipt emailed to you. Entering the correct information ensures your payment is posted to the correct account.
All payments made by this method are posted to the accounts on the next business day.
NOTICE: FOR THE SECURITY OF CUSTOMERS, NO DEBIT OR CREDIT CARD PAYMENTS WILL BE PROCESSED BY PHONE.